CANCELLATION POLICY

We are living in tumultuous times. No-one knows what is going to happen next as the world’s population rides the coronavirus rollercoaster.  

Our cleaning standards are widely recognised to be extremely high, however now, more than ever, our team is redoubling their efforts to ensure Imperial Hotel is at the highest standards of cleanliness.

Every single bedroom receives a deep clean between each staying visitor. All touch points in all public areas are being sanitised at least three times a day.  Soap and hand sanitizer gel are available for guests to use in our loos.

To make things as flexible as possible for you, just in case your plans do have to change, we’re temporarily changing some of our cancellation policies. 

CORONAVIRUS CANCELLATION POLICY UPDATE 

ROOM BOOKINGS

There is no change to our room booking cancellation policy.
If you have a room booking at Imperial Hotel and you’re unable to come, for whatever reason, you can cancel free of charge as long as you telephone us, or cancel online, by 2pm the day before arrival. If you don’t contact us until after 2pm on the day before your planned arrival day, you will be charged for the first night of your stay. .

EVENING EVENT BOOKINGS

We would usually ask for a deposit, or payment up front for our special events, such as wine tasting or murder mystery evenings. This policy is temporarily changing until at least 30 June 2020.
If you’d like to attend one of our events, please call us to book your space on 01493 84200. We won’t take any payment at the time of booking. We will call you 2 days (48 hours) before the event. At this time, we will take full payment for the event. If you have to cancel after this time, no refunds will be made.

BREAK BOOKINGS 

For our special breaks and packages, such as Mother’s Day weekend breaks and stayaways, one or two night golfing breaks, the Easter weekend, long Bank Holiday weekend breaks, Father’s Day golf and festive breaks for example, we would usually ask for a non-refundable deposit and / or full payment up front. Given the current climate, we are temporarily changing this policy until at least 30 June 2020.
A deposit equivalent to the first night’s dinner, bed & breakfast stay will be taken at the time of booking. You can, however, cancel free of charge up to 2pm the day before you are due to arrive and receive a full refund. For cancellations after 2pm the day before arrival, the deposit will be kept in full.

COMPETITION GOLFING BREAK BOOKINGS.

For our competitive golfing breaks we would usually ask for full payment up front with the option to transfer to another competition date as long as you advise us of this at least 7 days prior to the originally booked competition date. Until 30 June 2020, this policy will change.
We will instead take a deposit equivalent to the first night’s dinner, bed & breakfast stay plus competition entry fees. You may transfer to another competition date up to 2pm, 3 days (72 hours) before the competition start date. We will telephone you 3 days (72 hours) prior to the competition date to confirm that the golfing competition is still going ahead and to take the full balance payment.

We hope that these revised cancellation policies will give you the confidence to book, knowing that if your plans change, we’ll be as accommodating as we can.

NOTIFICATION OF CHANGES

Imperial Hotel reserves the right to change these cancellation policies from time to time as it sees fit. Your continued use of the site will signify your acceptance of any adjustment to these terms. You are therefore advised to re-read this statement on a regular basis.