DINE COVID-SECURE WITH US
Coronavirus has changed the face of the world as we know it. And to ensure we keep you and our fabulous team as safe as we can when you come to eat with us, and to minimise the spread of this awful virus, we've put a range of procedures in place. Please read this page carefully so that you know what has changed and what to expect when you come to dine at Imperial Hotel.
WHO CAN YOU DINE WITH?
The government guidelines have stated who can eat out with whom in restaurants as of 4 July 2020. This is our summary of what the guidelines say:
Outside (i.e. on The Terrace, with the roof open only)
A maximum of 6 people sharing one table where everyone may be from a different household.
Sadly, we can't guarantee good weather for the day of your reservation, so we cannot accept bookings from more than 2 households for a table.
Inside (i.e. on The Terrace when the roof is closed, or in the Victoria Suite)
A maximum of 2 households sharing one table.
It seems very restrictive, but no-one wants another lockdown. And hopefully the government will revise the guidelines once more progress is made. As changes are made, this page wil be updated. Thankfully, The Terrace, with its wonderful sea view and opening roof, plus the adjoining, extremely spacious Victoria Suite give us a large amount of space to ensure tables are well spread out.
Table reservations essential
We will re-open for dining on Saturday 1 August 2020. We are taking a little bit of time to ensure that we fully comply with the government's guidelines, so you can dine with us feeling assured that we have precautions in place to minimise the spread of Covid-19 and to keep you and your fellow diners safe.
Before booking your table, we recommend that you read through all our ‘Dine Covid-Secure’ procedures on this page to ensure you understand the changes and new processes we have put in place to keep you safe, and to minimise the risk of Covid-19 spreading. There is a new one-way system in place - please enter through the main hotel entrance for The Terrace.
So that we are ready to welcome you, please help us by booking your table in advance, either on-line, or by telephoning us on 01493 842000 whenever you wish to dine at Imperial Hotel. We aren't quite ready to re-open our online table reservation system yet, but we'll let you know as soon as we are.
Breakfast, lunch, afternoon tea and dinner will be available daily as usual. Please note, however that we aren't planning on re-opening Café Cru Restaurant until October at the earliest. A table reservation will be required for all meals, including breakfast, which will be served in the Victoria Suite and Terrace dining areas.
If, on the day of your reservation, you are displaying any of the symptoms of Covid-19 or feel unwell in any way, we politely ask that you telephone us on 01493 842000 as soon as possible to postpone your booking.
And if you have any questions or concerns, please give us a call on 01493 842000.
One-way systems and the menu
For your additional safety, we have created a new one-way system for diners on arrival and departure. We are lucky to have so much space to do this in, but it's bound to be a little confusing on your first visit. Please look out for the signs.
The stairs to The Terrace are now exit only. Please don't try to go up them! All diners should enter via the hotel's main entrance. Come up the stairs into Reception and follow the signs.
We have a new clockwise one-way system on the upper ground floor. You will have to walk through Reception to Bar Fizz, through Bar Fizz and then turn right along the north corridor to arrive at our new entrance for The Terrace and the Victoria Suite.
This may seem strange, but it's essential for your safety, and part of the government guidelines which we are required to follow in order to be able to reopen. The one-way system is to limit contact and maintain social distance between guests and our team. Everyone will be walking round in a circle!
All non-resident dining guests will be asked to depart via The Terrace stairs, which are now down only. And there is a separate exit for access to the loos, which directs you back around the new one-way system and into the restaurant again. Signage will guide you around - please look for the arrows.
To reduce touch points, our menu will be avaulable on our website, which you can access on your Smart Phone using our free WiFi. There will be a QR code which you can scan or you can click here. There will also be throw-away disposable menus available for those who'd rather not use their smart phone. Daily specials will be available on a portable blackboard int he restaurant, which your server will bring to the table.
We are lucky to have such a large and airy restaurant - tables will be spaced at least 1m apart, with gangways of at least 1m to allow easy access for everyone.
Please note that we won't be serving drinks from the counter in Bar Fizz. Instead, we there will be full table service in Bar Fizz, on The Terrace and in the Victoria Suite. If you'd like a drink in Bar Fizz before lunch or dinner, simply take a seat and someone will be with you.
Popping to the loo and cleaning regimes
Please rest assured that extensive cleaning of all surfaces and touch points, door handles, toilet door locks etc. will be conducted throughout the day by our Clean Team. Hand sanitising stations have also been set up at the entry and exit points to all dining areas for all guests. Please use them every time you enter or exit the restaurant. And every night we will be using our new fogging machine to disinfect all common areas and fabric such as curtains and seat covers.
Popping to the loo
When in the restaurant, there will be signage to guide you back round the one-way system to the loos, which will be regularly cleaned and sanitised. There is sanitising handwash at the basins, together with contact-free hand dryers.
The Gents' Loos
There isn't a great deal of space in the Gents'. To ensure social distancing is observed, only one person may use the Gents' toilets at any one time, unless they are from the same household. To enable this, we have fitted a lock to the door to the corridor.
The Ladies' Loos
In the Ladies, there is enough room for a maximum of two people to use the cublicles at any one time and still observe social distancing. However there isn't enough room in the area near the basin. Ladies, may we kindly ask that you please wait for the basin to become free before exiting your cubicle so you can wash and dry your hands. On arrival, you may need to pop your head in and check if cubicle doors are open or closed before you decide to enter, or to form an orderly queue outside.
The social distancing requirements for the toilets may mean that there is a bit of a queue for the loo. Please ensure you observe social distancing guidelines if you need to queue in the corridor as it is quite narrow. s.
Other cleaning and covid-secure procedures
Internal measures have been introduced that require the team to wear the appropriate PPE during their shifts and to wash their hands even more frequently than usual. In some ways, this is a return to the Imperial Hotel’s former Victorian grandeur by serving your food whilst wearing gloves, in other ways it will be very strange to take orders and serve you whilst wearing masks. But it's the new nomal for the time being.
We'd rather not handle cash currently, so payment can only be made by Apple Pay or Android equivalent, debit or credit card, and contactless if possible.
We will all get used to these new procedures eventually, and hopefully in time restrictions will be eased further. We very much look forward to welcoming you for breakfast, lunch or dinner for a bite to eat and a drink.