Coronavirus has changed the face of the world as we know it. And to ensure we keep you and our fabulous team as safe as we can when you come to eat with us, and to minimise the spread of this awful virus, we've put a range of procedures in place. Please read this page carefully so that you know what has changed and what to expect when you come to dine at Imperial Hotel.
The latest guidelines which come into play on Monday 12 April state that everyone on your table must register for Test & Trace, so please have your smartpone ready to check in. Alternatively, we'll have a pen and paper list available too.
THE LATEST COVID-SECURE GUIDELINES
When we re-open on 12 April for al fresco dining on The Terrace only, the Rule of 6 or Rule of 2 households applies. Please read the separate Covid-Secure guidelines for the al fresco Terrace.
This means that either a maximum of 6 people from 6 different households may share a table outside, or two households plus support bubble. For the avoidance of doubt, a support bubble is one household plus a single adult (who may also have children or dependents) who have formed an exclusive support bubble.
We anticipate opening all our restaurants, and the hotel to leisure guests at Step 3 on Monday 17 May. Current guidelines indicate that the Rule of 6 or Rule of 2 households will apply for indoor dining until we reach Step 4 on 21 June at the earliest.
The Terrace, with its wonderful sea views plus the adjoining, extremely spacious Victoria Suite gives us a large amount of space to ensure tables are well spread out for lunch and dinner. We've extended our lounge bar into the Sandown Suite, so there is plenty of room for everyone to relax over snacks or afternoon tea. And we've removed a number of covers from Café Cru Restaurant to ensure there's plenty of space between tables.
Current guidelines require that you wear a mask in public areas of the hotel, for example in Reception, in the lounge bar, in hotel corridors when following our one way-system and if you pop to the toilet during your visit.
Table reservations essential
Please do your utmost to make a reservation for your table, whether at lunch, dinner or for afternoon tea. We want you to be able to dine with us feeling reassured that we have all precautions in place to minimise the spread of Covid-19 and to keep you and your fellow diners safe.
Before booking your table, we recommend that you read through all our ‘Dine Covid-Secure’ procedures on this page to ensure you understand the processes we have put in place to keep you safe, and to minimise the risk of Covid-19 spreading. There is a new one-way system in place - please enter through the main hotel entrance for The Terrace.
So that we are ready to welcome you, please help us by booking your table in advance. We strongly recommend that you telephone us on 01493 842000 to book. We do not accept table reservations or enquiries via Facebook or Messenger. On-line booking is available
Breakfast, lunch, afternoon tea and dinner are served daily. A table reservation is required for all meals, including breakfast, which will be served in the Victoria Suite and Terrace dining areas.
Over winter, evening meals ar served in Café Cru Restaurant. or in Bar Fizz for hotel residents.
If, on the day of your reservation, you are displaying any of the symptoms of Covid-19 or feel unwell in any way, we politely ask that you telephone us on 01493 842000 as soon as possible to postpone your booking.
And if you have any questions or concerns, please give us a call on 01493 842000.
One-way systems and the menu
For your additional safety, we have created a new one-way system for diners on arrival and departure. We are lucky to have so much space to do this in, but it's bound to be a little confusing on your first visit. Please look out for the signs.
The stairs to The Terrace are now exit only. Please don't try to go up them! All diners should enter via the hotel's main entrance. Come up the stairs into Reception and follow the signs.
We have a new clockwise one-way system on the upper ground floor. You will have to walk through Reception to Bar Fizz, through Bar Fizz and then turn right along the north corridor to arrive at our new entrance for The Terrace and the Victoria Suite.
This may seem strange, but it's essential for your safety, and part of the government guidelines which we are required to follow in order to be able to reopen. The one-way system is to limit contact and maintain social distance between guests and our team. Everyone will be walking round in a circle!
All non-resident dining guests will be asked to depart via The Terrace stairs, which are now down only. And there is a separate exit for access to the loos, which directs you back around the new one-way system and into the restaurant again. Signage will guide you around - please look for the arrows.
To reduce touch points, our menu will be available on our website, which you can access on your Smart Phone using our free WiFi. There will be a QR code which you can scan or you can click here. There will also be throw-away disposable menus available for those who'd rather not use their smart phone. Your server will tell you about any daily specials.
We are lucky to have such a large and airy restaurant - tables will be spaced at least 1m apart, with gangways of at least 1m to allow easy access for everyone.
Please note that we won't be serving drinks from the counter in Bar Fizz. Instead, we there will be full table service in Bar Fizz, on The Terrace and in the Victoria Suite. If you'd like a drink in Bar Fizz before lunch or dinner, simply take a seat and someone will be with you. Our Drinks Menu & Wine List is also available online. It's extensive, so you may want to have a read now.
Popping to the loo and cleaning regimes
Please rest assured that extensive cleaning of all surfaces and touch points, door handles, toilet door locks etc. will be conducted throughout the day by our Clean Team. Hand sanitising stations have also been set up at the entry and exit points to all dining areas for all guests. Please use them every time you enter or exit the restaurant. And every night we will be using our new fogging machine to disinfect all common areas and fabric such as curtains and seat covers.
Popping to the loo
When in the restaurant, there will be signage to guide you back round the one-way system to the toilets, which will be regularly cleaned and sanitised. There is sanitising handwash at the basins, together with contact-free hand dryers. Don't forget, you need to put your mask on to go to the loo.
The Gents' Toilets
There isn't a great deal of space in the Gents'. To ensure social distancing is observed, only one person may use the Gents' toilets at any one time, unless they are from the same household. To enable this, we have fitted a lock to the door to the corridor.
The Ladies' Loos
In the Ladies, there is enough room for a maximum of two people to use the cubicles at any one time and still observe social distancing. However there isn't enough room in the area near the basin. Ladies, may we kindly ask that you please wait for the basin to become free before exiting your cubicle so you can wash and dry your hands. On arrival, you may need to pop your head in and check if cubicle doors are open or closed before you decide to enter, or to form an orderly queue outside.
The new guidelines may mean that there is a bit of a queue for the toilets. Please ensure you observe social distancing guidelines if you need to queue in the corridor as it is quite narrow.
Other Cleaning and Covid-Secure Procedures
Internal measures have been introduced that require the team to wash their hands even more frequently than usual.
We'd rather not handle cash currently, so payment can only be made by Apple Pay or Android equivalent, debit or credit card, and contactless if possible.
Government guidelines released on 8 August 2020 require guests to wear a face mask in all common areas of the hotel, for example, on arrival in Reception, when walking around the one-way system to the restaurant, in the lounge bar if not drinking, and when popping to the loo during your meal.
We will all get used to these new procedures eventually, and hopefully in time restrictions will be eased further. We very much look forward to welcoming you for breakfast, lunch or dinner, drinks or afternoon tea soon.