STAY COVID-SECURE WITH US
Coronavirus has changed the face of the world as we know it. Whilst several of the more stringent Covid-secure procedures are no longer required by law as of Monday 19 July 2021, we've decided to keep a number of our new procedures in place for the time being. Coronavirus is still prevalent, double-jabbed or not, and we want to ensure we keep you and our fabulous team as safe as we can when you come to stay. Please read our procedures carefully so you know what to expect when you come to stay at Imperial Hotel.
Booking your stay & pre-arrival information
We have decided to retain a number of our Covid-secure procedures after Monday 19 July 2021 so you can come and stay as safely as possible, and for our team to be able to serve you as safely as we can. If you have any special requirements, please let us know well in advance of your arrival so we can make any necessary preparations with everybody’s safety in mind.
You can book your stay online or you can telephone us on 01493 842000. Please note that if you book online via a 3rd party, the cancellation policy may be different. For the majority of bookings made directly with the hotel, you can cancel for free until 2pm on the day before arrival.
Before booking your stay, we recommend that you read this page thoroughly to ensure you understand the Covid-secure processes we have in place to keep you safe during your stay, and to minimise the risk of Covid-19 spreading.
As of Monday 19 July, it will no longer be a legal requirement to use the NHS Track & Trace app or to register your details. The QR code will remain visible for anyone who wishes to continue using the system.
In the days leading up to your stay, or on the day you're booked to stay, if you are displaying any symptoms of Covid-19 we politely ask that you call us on 01493 842000 to postpone your visit. Symptoms include: a high temperature and a new and persistent cough as well as a loss of taste and smell
If you have any concerns about your stay our team will be happy to talk to you further.
Arrival & Check-in
We must, of course, politely request that if you are displaying any symptoms of Covid-19 or are feeling unwell in any way on arrival, that you do not come into the hotel. To remind you, Covid-19 symptoms include a high temperature and a new and persistent cough as well as loss of taste and smell.
Hand sanitising stations are provided at the hotel entrance, in Reception, in the toilets, and at the lift on all floors. Please use these on entering the hotel, whenever you use the lift, and frequently throughout your stay.
Check-in is from 3pm. We've streamlined check-in to make it a faster and reduced-contact experience for you and for our team.
To minimise contact at check-out, we will take full payment for your accommodation when you check-in. And if you did not book directly with us, we will ask for your email address to facilitate our check-out process.
For the time being, we are retaining the glass sneeze screen at Reception. If you have any questions or need any help during your stay, simply dial 259 from the phone in your room to speak to Reception. When in Reception, please do your very best to maintain space between you and other guests, and from our team members.
Please note that we still recommmend that hotel residents use the toilets in their bedrooms, rather than the public loos near Bar Fizz.
All surfaces, door handles, stair rails and other touch points are regularly cleaned throughout the day. Our fogging machine is used at night to disinfect all public areas.
The stairlift
If possible, we recommend that you use the stairs. However, if you need to use the stairlift, please use the hand sanitizer before pressing the assistance button outside. A staff member will come to help you with the equipment. The stair lift will be cleaned after every use.
The lift
Please use the hand sanitizer before pressing the call button or entering the lift. Hand sanitizer stations are located by every lift door. Please do not get in the lift if it arrives and is already occupied. A maximum of 3 guests from the same household may use the lift at any one time.
Should you feel concerned about your health during your stay, we have thermometers available at Reception. Please note, however, that we reserve the right to request that any guests displaying symptoms of Covid-19 leave the premises immediately, together with everyone in their party.
Guest bedrooms
Every guest bedroom and ensuite bathroom will be fully sanitised before each stay by Housekeeping, and locked to ensure no-one enters your room after cleaning and before your arrival.
Fabric items in your room such as the mattress, pillows, cushions, the carpet, chairs, curtains etc will have been sprayed using our fogging machine with an approved sanitising solution which is effective in killing Covid-19 but otherwise harmless to humans or animals.
All surfaces and touch points in your bedroom will be thoroughly wiped down and cleaned prior to your arrival, and sanitised daily. All linen, towels and robes are professionally washed by Camplings Laundry in their brand new facility based in Great Yarmouth.
Any printed notices in your room will be sanitised after each visit, or clearly visible under glass. Any other printed materials, pens or writing materials you may require will be available from Reception on request.
Rest assured that everyone in our hard-working housekeeping team undergoes strict sanitisation procedures prior to starting work, and will wear the appropriate PPE during cleaning.
Should you prefer, the housekeeping team can be asked not to enter your room during your stay. This does mean you will have to make your own bed! Fresh sheets can be provided. And if you have asked us not to refresh your room and you would like a change of towels at any time during your stay, please telephone 259 to arrange collection and delivery. If this is something you would like to do, please advise the Receptionist of your wishes at check-in and hang the sign on your door. Otherwise, our housekeeping team will refresh your room daily.
For your safety, we strongly recommend that you only use the toilet in your room during your stay, rather than popping to the public loos near Bar Fizz if you are able.
Common Areas
Please use the hand sanitising stations that we have set up throughout the hotel on entering or exiting any common areas of the hotel such as the Victoria Suite, The Terrace, Reception or Bar Fizz.
As of Monday 19 July, it will be your choice to wear a face mask or not in all common areas of the hotel, for example, on arrival in Reception, when walking into the bar or restaurant, up stairs or along bedroom corridors and when in the lift. Please could we ask that you use your best judgement. Some of our corridors are very narrow.
Our Housekeeping Team will be cleaning shared surfaces and touch points frequently throughout the day and use our fogging machine to disinfect overnight.
We will be regularly cleaning and sanitising the toilets. There is sanitising handwash at the basins, together with contact-free hand dryers. To ensure social distancing is observed, only one person may use the Gents' toilets at any one time, unless they are from the same household. To enable this, we have fitted a lock to the exterior of the Gent's toilet door.
In the Ladies' loos, there is enough room for a maximum of two people to use the cublicles. However we ask that you wait for the basin to become free before exiting your cubicle to wash and dry your hands.
To avoid queues in the narrow corridor near the loos, we politely ask guests who are staying with us to use the toilet in their bedroom.
When walking through the hotel, please use your discretion and consideration by keeping some distance between yourself, other guests and our team.
Please follow all hand sanitising guidance when using the lift, including using hand santisier before pressing the call button. The lift should only be used by one person at a time, or a maximum of 3 persons from your family group or household.
Breakfast, Drinks & Dinner
For the time being, we are retaining our Covid-Secure policy of asking that you reserve your table for breakfast to prevent queues. Our usual à la carte breakfast will be on the menu, served to your table for you to enjoy during your stay. We will agree a breakfast time with you at check in.
If you would like to eat with us in the evening, please book a table for dinner. Please confirm your table reservation time at check-in, or after breakfast at Reception.
Hotel residents may order soup and sandwiches for lunch in Bar Fizz from 12noon to 2pm. We will be serving afternoon tea daily from 2.30pm and diner from 5.30pm. A table reservation is strongly recommended if you would like to join us. Please make your booking at Reception.
Flexible table configurations for your party can be arranged, please advise us of your requiements at the time of booking so that we can be ready for you.
We have always offered table service in Bar Fizz, and this will continue to be the case, and you may now also order at the bar. Full table service will be available in Bar Fizz, on The Terrace, in the Victoria Suite and in Café Cru Restaurant.
We are continuing with many of our behind-the-scenes Covid-secure procedures for the kitchen and restaurant teams to ensure everyone stays as safe as possible. Our Front of House team members now have the choice whether to wear a mask or visor or not.
Check Out
Check out can be a really busy time in Reception. We're always sorry to see guests go and love to chat about your stay. We have decided to retain a number of our Covid-secure check out changes for the time being.
To check out, all you need to do is return your room key to the box in Reception as you leave.
As we will have already taken payment for your accommodation on arrival, it should just be the case that food and drink items are outstanding. We will take payment for these items using the debit or credit card details we will hold on file for you for the duration of your stay. Please ask at Reception if you would like the receipt to be emailed to you. Please note that if you did not book directly with us, you will need to give us your email address so we can send you a receipt.
We very much hope that staying with us is a happy, relaxing experience. Fresh sea air and the miles of sand, sea and space we have immediately opposite and surrounding the hotel are some of the very best things to wake up to and we hope that you have a enjoyable holiday or business trip at Imperial Hotel in Great Yarmouth.
Our team and Covid-19
Everyone on the team has undergone comprehensive hospitality-focused safety training on how to prevent the spread of Covid-19 at Imperial Hotel.
Even after Monday 19 July, all our fabulous staff will have their temperature taken and checked upon arrival for work. They are also required to take a lateral flow test twice per week. Any staff member who has symptoms or feels unwell in any way will be sent home to take a test and will only be allowed back to work when safe.
Internal measures have been introduced meaning that everyone has to wash their hands even more frequently than usual and PPE, in addition to masks and visors, is available for any team member who chooses to wear it.
Back of house, hand-sanitising stations are located at all entry and exit points for the team to use.
Our risk assessments and the Imperial Hotel Covid-19 operating procedures are clearly displayed in all back of house areas for any team member to consult at any time, and a Duty Manager is always available to answer queries or questions.
The health, safety and well-being of our award-winning team is paramount to ensuring that all our guests have an enjoyable, safe and relaxing stay at Imperial Hotel.