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I would like to say a big thank you to all the staff that we interacted with on Saturday evening (table for 10 + 2 children at 6.30pm, Cafe Cru 07/12/13).

Everybody was absolutely marvellous and courteous. The meal was delicious too J


Kind regards


Sally @ DNV

Good afternoon Nick

Just a quick line to thank you and your staff once again for looking after us on our recent Golf Weekend.


We all enjoyed the excellent food and your hospitality.

We were really blessed with the weather and played some excellent golf courses

I will certainly be recommending The Imperial Hotel to friends and fellow golfers

Best Regards


Eddie Foster



To all Imperial Hotel staff, just wanted to say a BIG thank you for making us feel welcome you are all so very friendly and nothing was any trouble, we will definitely be back.  We had a lovely time, and I will definitely recommend your hotel to friends. 

Once again thank you. J 

Lisa Little, Mick Little, James Little and not forgetting our two dogs Bradley and Rambo J



I just wanted to say a massive thank you to all the staff at the Imperial who made my mom's 50th birthday a night to remember. All the staff were very attentive and kind and could not do enough for us all. I will certainly be telling all my friends about you and the exceptional service and the kindness you provide.

Once again many thanks for everything

Rachel Renenhan


Good afternoon to all staff at the Imperial


We just wanted to email you to thank you for a wonderful stay at the Imperial this weekend. We arrived on Friday, and checked out today for our return home, and can honestly say that we have such a lovely relaxing weekend. From the moment we arrived on Friday to leaving today, we have been so well looked after by every member of staff, including our Chamber Maid, the lovely ladies at breakfast, and the bar and reception staff.


Your hotel is beautiful and clean and our room, no. 116 was stunningly decorated with high quality fixtures and fittings. A beautiful bathroom greeted us also which was immaculate and the whole room smelt lovely and fresh. Your fluffy pure white towels in the bathroom were gorgeous too!!


So, thank you to all of you for a great short break, and we will definitely see you again later in the season.


With kindest and best regards


Dean Low and Karen Ekins



Hi Nick,
Just a brief note to express my thanks and gratitude to you and all your staff at The Imperial, for looking after everyone from Castleoak who have stayed at the hotel over the past 12 months.
Its been an absolute pleasure and everyone at the hotel has made working away from home a little easier.
Many Thanks
Kind Regards

Dean Richards

Contracts Manager



Dear Nick,

I have to say again that I thought the afternoon tea was superb and I have mentioned it to quite a few people. Many folk on the day said it was like having tea at the Rtiz, so all you need to get now is a piano player and offer an afternoon tea dance and you will be away!

Kindest regards





Dear Nick
I just wanted to thank you and your team, plus the Chef and kitchen brigade for making our time at the Brentwood Wine weekend so very enjoyable, from the moment we arrived and enjoyed a late lunch in the Terrace restaurant to when we had to depart for home.
I understand from Beryl Guyatt that this time you took on the planning of the menus and wines. I thought the meals were probably the most enjoyable we've had; the beef on Saturday was superb. The wines were all first rate, shown to their best in the new glasses, and they well matched their accompanying dishes.
We loved the re-modelled Ruinart Room and its huge oh-so-comfortable bed.
We hope it's not too long before we are back at the Imperial.
Peter & Joan May


Once again many thanks to you and your team Nick for making Friday’s Breakfast Seminar such a success.


The smooth running of the event made the early start to the day a breeze! Compliments of course to the chef, and appreciation of the waiting staff for the way they worked so well together.

Kind regards.

Jackie Dixon

Corporate Communications Assistant.

Gardline Marine Sciences Limited


Hi Nick

Just wanted to say thank you for a lovely birthday lunch on Saturday and for making a fuss of the birthday boy! Jim had a lovely day – the food was excellent and a good time was had by all his guests.

The wedding certainly seemed very lively upstairs! You seemed to have your work cut out so we didn’t get chance to say goodbye.

Please pass on our thanks to your staff who all looked after us very well too.


Best Regards

Fiona Gebbett

Hi Nick,

This is just a short note to thank you and all your staff for the great evening on Saturday. Mum and Dad, (Joyce and Phil), had a great time. The food was, of course, great, all the staff were very attentive-in short it was an evening fitting for 60 years of marriage. All of your suggestions, personalised menu, ceromonial cake cutting etc, went down really well and added to the whole occassion.

Thank you and your staff,

Robert (Bob) Hawkins

 Good morning Nick,

I would like to thank you and your staff for turning my birthday party into a memorable occasion.

I cannot thank the staff enough for their part in the service they provided, didn’t ask for a thing, they were there to assist and make it run so smooth.

The meals were so generous and so delicious, not one person had a complaint only praise for such a tasty meal and service.

You and your staff made it appear we were the only ones at lunch and helped to make it a wonderful day.

I cannot praise you enough, thank you once again.

Regards Jim

Hi Nick

Just a quick email to thank you and Aileen and all of your staff at The Imperial Hotel for an absolutely fantastic night on Saturday


Simon Tooley

S.A. Tooley Ltd

Dear Nick & Aileen it is a self-explanatory testimonial that the Norfolk Area of the Triumph Stag Owners Club have just held their annual party at the Imperial for the 17th year! As before over 70 of us were catered for beautifully from Friday evening to Sunday morning. Your reputation helped attract our guests from the south coast plus northern & western England. Their unstinting praise for your service level, food, drink and accomodation usefully refreshed perceptions for those of us who may have become accustomed to the Imperial's exceptional standards.


All your team are excellent but I would especially commend Rebecca & Becky (& we missed Paula) on Reception & Jill in Cafe Cru. Of course breakfast at the Imperial would not be the same for us without that cheery banter from Violet! We are already looking forward to our 18th Imperial Party next year.


Chris Liles Stag Owners Club. Norfolk Co-ordinator & National Honorary Vice-President.


Dear Nick


Please forgive the more than late delay in getting in touch with you to say a very BIG THANK YOU for all your help and kindness. You and all your staff made Steve's 70th Birthday very special and all that attended said what a wonderful meal, service and atmosphere. A great time was had by all we all felt very spoilt. We were so pleased that our little granddaughter was so very well behaved. A few weeks after 29th Of October to be precise we had another granddaughter.


We wish you continued success and wonderful future and thank you all once again.


Sincere good wishes

Maria Brindley

Dear Mr and Mrs Mobbs


Please forgive me for not witting earlier to thank you for an exceptional weekend at your lovely hotel.


My husband Ian and myself live in Wimbledon London and are accustomed to the first class service in hotels that London offers, but your hospitality and welcome is on the same level . The food is superb and your staff are helpful and professional.


We look forward to our next visit


Kindest regards


Patricia Saich


We would like to thank you and your staff for the excellent Christmas Lunch today.

Our customers all thoroughly enjoyed the meal, and they all agreed that the service was very quick and efficient and the staff were very friendly.(And they all want to come back next year!)

Thank you all for your hard work.

Merry Christmas,

Ed & Alison.


Morning Nick and Aileen Thank you so much for all the work You and your Staff put in for our Charter night. You make it so easy for us. Thanks for putting our menu together for us it was Excellent !! Thanks to Aileen for making the table decorations. It is always a pleasure to come to the Imperial.   Best Regards Janice


HELC Visit 12 - 15 October 2012 - Thanks

Dear Nick

What an excellent weekend for us all! I've heard nothing but praise for you
and the staff at the Hotel, and I'm sure it will be the talk of everyone at
our monthly lunch on Thursday. Thank you especially for providing the
Sandown Suite for our use - this was just what we wanted after dinner. I
must apologise for the upset over the extra places for the very informative
Wine Tasting - but I have extracted the extra cash!

Regards and Thanks - Peter and Shirley Greatrex

Dear Paula,

I just wanted to drop you an email to say thank you for another successful breakfast at The Imperial.

Everything ran to time like clockwork, all staff were beyond polite, helpful & courteous & the food was delicious.

Well done for all your efforts in contributing to a very successful event.


I just wanted to drop a quick few lines to the general manager. If you could forward this email on I would appreciate it.

Myself and my partner came to your seafront restaurant tonight for the first time. I'm actually still sitting here now and I feel I have to send you some words of appreciation. From the moment we were greeted right to the end of our meal we have been treated so well and we have been served amazing food. Compliments to your chef. The staff have been top class also.

We are only here for two nights and we have already cancelled plans for tomorrow night to come back here.

A special mention for Janine who has made our visit all the more special, a very friendly member of staff that is a credit to you.

Looking forward to coming back here on our two annual visits every year.

Kind regards

Damien Buggy

To All Staff and Management,

My wife and I recently stayed at the Imperial ( Room 362 ) for the weekend.

She has gone through 6 months of chemotherapy and surgery and was feeling quite down.

I made a snap decision and by good fortune chose your establishment to spend a couple of days.

I would like to thank all the staff for making our stay so pleasurable , nothing was too much trouble and Gail ( my wife )

Felt comfortable and well looked after all weekend.

Whilst I do not want to single people out as everyone was very kind and considerate the staff in The Cruz were brilliant espescially Jill.

We will certainly be visiting again.

Once again many thanks,
Best Regards

Gail and Steve Jones 


Good evening. I just wanted to say that we had a great time with you last weekend. We found the rooms we were allocated absolutely wonderful, thank you. The meal in the restaurant was perfect and the breakfast was hot, tasty and served with a smile. The staff did a great job in serving as it seemed everyone decided to get up and come down to breakfast at the same time. Well done to all on duty that morning.

Mrs S Panayi


Just wanted to say what a great start to our celebrations we had with you on Monday. You were so efficient, our champagne was there on our arrival and our brunch was delicious. Everyone made us feel really welcome and nothing was too much trouble.
As a nation we are quick to have a moan but never congratulate when the service is good. So well done and thankyou so much.
Tina Tuckwell

 Hi Nick,

Thank-you for a great meal last night, there were no end of complements paid both during and after the evening, cant wait for our next visit.

Best wishes and kind regards,


Dear Nick

I just wanted to let you know how much we all enjoyed our stay last night. The rooms were very comfortable, the food was lovely and your staff couldn't have been more helpful. In fact we enjoyed it so much that we would like to do it all again next year, so I will be in touch as soon as we have a date!
Kind regards


Festive Lunch - Cafe Cru

Well, we had our annual December lunch again at the Imperial's Cafe Cru, I must say that we were all suitably impressed with our meals, indeed one of our group stated that this was his best at the Imperial since we have been coming there, (now over 10 years). From arrival to departure, (4 1/2 hours), we were attended by friendly but professional staff & served some great food, power to you Nick, your waiting staff & especially the Chef & Kitchen for a fantastic lunch.

I have happily posted the above on Google Reviews.

Best wishes to all & see you again soon.

Peter K. Millichamp

Thank you very much for being so thorough and checking so carefully.

We enjoyed the stay in your hotel and the breakfast was top. Not often nowadays does one find breakfast being served by waiters/waitresses at the table. Most places are self-service. What was most appreciated was the food being cooked to order and hence being fresh and not dried out and shriveled up whilst it was kept warm. An excellent service. We had a meal in the restaurant with a group of people on the night we stayed and this was delicious too.  

Thank you again for your effort, wishing you all the best for the summer season.


Dear Nick,

We just wanted to let you know how much we enjoyed our first visit to The Imperial Hotel yesterday. The food was exceptionally well cooked and presented and accompanied by such interesting wines. We found all of your staff to be everything a guest could wish for - helpful, polite and welcoming, would you be kind enough to pass our thanks on to them please.

Also, thank you for showing us around 'Cafe Cru' this morning - most impressive - and as discussed we look forward to returning with Margaret & Tony King in the very near future.

Kind regards
Christine & David Perfect

Dear Nick,  

Back home now and reminiscing on what was a wonderful 60th birthday party. Sorry it's behind me!  

The function was very well organized.... a super four course meal served extremely efficiently. The room looked lovely.    

Thank you so much for everything... Very comfortable accommodation, nice and warm, a good Imperial breakfast and an excellent evening meal in the Cafe Cru. Your staff are a credit to you.... all of them were extremely kind and helpful and what a delightful wife you have!  

In future if we need accommodation in Great Yarmouth you will be our first port of call. I cannot thank you enough it was fantastic.    

Kind regards
Linda Castledine  

Dear Nick, Paula & Staff    

I have just had the most enjoyable stay at the Imperial hotel, on the occasion of my daughters wedding, Nick & Paula and their staff had arranged everything we asked of them, to perfection for Corrine & Robert Eastoe's wedding & reception on September 12th 2009.

Prior to the event, they had given us every assistance & advice to ensure that every detail had the benefit of their considerable experience, but allowed our personal choices to be made, to make the event special in every way.

Guests especially praised the hot food & efficient service. It was a truly wonderful day from beginning to end, and I would recommend the experience to any couple planning their big day in the future

Janet Hood (Brides mother)

My wife and I have just returned from 3 wonderful days in Great Yarmouth where we stayed at the Imperial Hotel, the only 4* hotel in Great Yarmouth I believe.

Firstly, the receptionist was on the ball, very communicative and started our stay in the right way. The hotel stems from Victorian times and still holds a lot of charm and original features and whilst it has been updated and refurbished recently, it certainly has not lost any of its character.

We chose a sea view room on the top floor. The room was of a decent size, immaculately clean and had a decent view of their long and expansive sandy beach. The bathroom was also clean and of a good size.

Breakfast was wonderful. The cooked English breakfast appeared to be cooked (grilled) and they used fresh, good quality products. The attentive service staff ensured that you were not waiting long to be seated or waiting for your breakfast to arrive.

The Cafe Cru under the hotel is an absolutely wonderful place to eat. The food is fresh and the menu has a fine selection to choose from, especially Fish Friday and it is not overpriced. The ambience was warm and friendly and there seemed to be a lot of locals using the restaurant, which is always a good sign.

All in all a wonderful stay, in a warm and charming hotel that should be praised for the level of service it offers. The proprietors have ensured that after recent refurbishment works the hotel has not lost and character and have filled the place with warm, friendly and attentive staff.                                                         Senyah - Woking

I am writing this short email to say what a great day we had at your great hotel on the 28th June my son and his then partner booked there wedding reception at your hotel and what a great time was had by one and all, the dinner was FAB very hot and well cooked and the staff that served it was great as well very polite and very fast the evening buffet was the same everybody that came and spoke to me had nothing but great words to say there was a lot of people who have been to a great amount of place's and they all said the same what a great meal and great staff a credit to the Imperial Hotel by the way i am Mr Rees Snr the person in the wheelchair your staff couldn't do enough for me what ever i wanted to do or go they where there, so i would like to say a big thank you for making my son and new daughter-in-law's day a wonderful day to remember, i will close now but again thank you.                           Mr & Mrs P & L Rees

Many Congratulations on achieving 4 Star Status for the Imperial Hotel. We saw your picture in the Yarmouth Mercury when it was delivered to Mum and Dad. We think it is a wonderful achievement and a just reward for all your hard work over the years.   We are looking forward to seeing you all in September for the race week. Very best wishes. Hilary and Peter Clegg

Please convey my thanks to Paula and the other members of the Imperial Hotel staff who contributed to making my birthday lunch such a special occasion. Our family and friends have all said how much they enjoyed the food and the very welcoming atmosphere. Yesterday has, of course, made me realise how little I need to be involved in organising any social event in our family. Colin, Jenny and the Imperial Hotel got it absolutely right!! Thank you once again. With best wishes.
Margaret McManus - Bradwell

Thank you for an absolutely fantastic wedding reception on Saturday 18th August. The high quality of the meal together with the excellent service you and your staff provided was outstanding. All of our guests commented on the high quality of your hotel and the excellent service from your staff. Thank you for being part of and making our day so special.
Ray and Pauline Wilson

Pat and I would like to express our thanks to you, Aileen and your team at the Imperial for making our celebration such an enjoyable event. For a number of those who attended it was their first visit to the Imperial and they expressed how impressed they were with the friendliness and efficiency of all members of the staff and the general warm atmosphere within the hotel. Paula certainly ensured that all our needs were taken care of and time scheduled adhered to throughout the evening. Will you please ensure that our thanks are conveyed to the staff. We look forward to our next visit to the Imperial. Kind Regards.
John Lodge - Chelmsford

Please thank everybody for their hard work at the party. Everybody enjoyed it and I have had numerous comments on how good the food was. It is not everyday one is 27!! Kindest Regards

Thank you all for making Saturday 19th Jan such a special occasion. Everybody has good memories of the evening with the food and your staff being highly praised Thank you once again.
Ian Griffiths

Just to say thanks very much for a wonderful time over the Christmas period. Once again it was lovely to come along, see all our friends and just be looked after so well by everyone. Many congratulation on Café Cru – truly a tremendous achievement and you should feel very proud of yourselves. Looking forward to seeing you all in 2008. Our very best wishes for the New Year
Hilary and Peter Clegg

We ask you to extend our sincere thanks to all the staff who were involved with our function in the Sandown Suite. We have received many compliments about the food, service and very friendly efficient staff. Again our thanks for helping to make our anniversary such a special occasion.                                                                                                            Joan and Mike Northover - Norwich

Dear Mr and Mrs Mobbs   We want to thank you  for enabling us to have such a superb holiday , celebrating Barbara's 80th birthday. We had another wonderful holiday, thanks to all the arrangements provided by you both and your excellent staff (of all departments). Everything and everybody really was great, and - without wishing the summer (and our lives) away - we are looking forward to being with you again in Sept.    It was also so kind, thoughful and generous of you to provide the flowers in our bedroom  for Barbara's special occasion.   We do hope you have a successful and enjoyable summer.   Our warmest thanks and best wishes to you and everyone  

Barbara and Bill Parker  


Dear Nick & Aileen

Sandra and I would like to write and say thank you for a wonderful weekend we had at our Wedding on May 1st 2010. Starting with the Friday night meal we had with our children and grandchildren with meals and surroundings were superb.  The day of the Wedding went without a hitch with many thanks to you both including all the friendly staff who made the complete day a total success.  The Sandown Suite makes a lovely wedding room and the meal that followed was wonderful, everyone said how much they enjoyed the day and the surroundings.  We found our room very clean and clearly of a good standard, this comment was also passed by others who were staying in the hotel.  Finishing the Sunday morning with a good Breakfast completed what was for us a wonderful weekend.  Once again many thanks and every success for the future.

Yours sincerely
David & Sandra Dupen


Dear Sir/Madam

Just wanted to drop you a line, we dined at your restaurant last Friday evening and the food and service was excellent.  We will be advising our friends of this, as we are Pub owners I know how important good feed back is.  If I had only one critisim to make it would be to have dimmer lighting in the evening, this would be a good move and make it a top place to eat in Yarmouth.

Yours sincerely
Mr Mrs Hodgson

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